Clear rules for using AU Shoes.
These terms govern how you use AU Shoes, including browsing the website, creating an account, placing orders, making payments, and contacting support.
1. About AU Shoes
AU Shoes is an online footwear store. We aim to provide a clear, mobile-friendly, and reliable shopping experience for customers browsing and ordering through the website.
2. Using the website
By using this website, you agree to use it lawfully and provide accurate information where required. You must not misuse the website, interfere with its operation, attempt unauthorized access, or use it for fraud or abuse.
3. Accounts
If you create an account, you are responsible for maintaining the confidentiality of your login details and for activity carried out under your account.
You are also responsible for keeping your contact and shipping information accurate. We may suspend or close accounts involved in abuse, fraud, false claims, or conduct that harms the store or other users.
4. Orders
When you place an order, you are making an offer to purchase the selected item or items. An order confirmation does not guarantee final fulfillment.
We reserve the right to cancel, decline, or limit orders when necessary, including for pricing issues, stock problems, suspected fraud, incomplete information, or operational limitations.
5. Pricing and payment
Prices are shown in the currency displayed on the site at checkout unless stated otherwise. We take reasonable care with pricing, but errors can occasionally happen.
Payment must be successfully authorized before an order can move forward. If payment is declined, reversed, disputed, or flagged for review, the order may be delayed or canceled.
6. Shipping and delivery
Delivery timeframes are estimates only and are not guaranteed. Delays can happen due to carrier issues, customs, address problems, weather, high-demand periods, or other circumstances outside our control.
Customers are responsible for providing a correct delivery address and accurate contact details at checkout.
7. Returns and refunds
If you want to request a return or refund, contact us by email or through the support form and include your order number, email address used for checkout, and a clear explanation of the issue.
Return and refund requests are reviewed manually. Approval depends on the circumstances of the order, product condition, payment status, fulfillment stage, and whether a return or refund is possible in the specific case.
8. Product information
We try to keep product descriptions, images, sizing details, and availability as accurate as possible. However, colors may vary by screen, sizing may differ by style, and product details may be updated from time to time.
Product availability may change without notice, and we reserve the right to update or remove listings when needed.
9. Privacy
Your use of the website is also subject to our Privacy Policy. We use limited data needed to operate the website, process orders, provide support, and improve the shopping experience.
10. Intellectual property
All content on AU Shoes, including branding, layout, text, graphics, images, and other materials, is owned by or licensed to us and protected by applicable laws. You may not copy, distribute, modify, or commercially use website content without permission.
11. Prohibited conduct
You agree not to use the website to commit fraud, abuse promotions, submit false claims, scrape content, disrupt functionality, introduce malicious code, or interfere with AU Shoes, its systems, or its users.
12. Limitation of liability
To the maximum extent permitted by law, AU Shoes will not be liable for indirect, incidental, special, or consequential damages arising from the use of the website, temporary unavailability, listing inaccuracies, delayed fulfillment, third-party interruptions, or events outside our reasonable control.
Nothing in these terms excludes rights that cannot legally be excluded under applicable law.
13. Changes to these terms
We may update these Terms of Service from time to time. Changes take effect once published on this page. Continued use of the website after updates means you accept the revised terms.
14. Contact
If you need help with an order, shipping, returns, account access, or general support, contact us at aushoesautralia@gmail.com.
When contacting us about an order, include your order number and the email used during checkout so we can review your request faster.