Your privacy matters.

1. What we collect

We collect only the information needed to run the store, process orders, provide support, and improve the shopping experience.

Information you provide

• Name
• Email address
• Phone number
• Shipping address
• Account login details if you create an account
• Messages you send us through contact or support requests

Information collected automatically

• Pages viewed and products interacted with
• Wishlist and cart activity
• Basic technical information such as browser, device type, and IP-related request data
• Session data used to keep the site working properly

2. How we use your information

• To process and fulfill your orders
• To send order confirmations, payment updates, and delivery-related emails
• To respond to support requests
• To improve product recommendations, search results, and what products are shown on the site
• To detect misuse, fraud, or technical issues
• To keep the store secure and functioning correctly

3. Payments

Payments are processed through third-party payment providers. AU Shoes does not store full card details on its own servers.

Payment providers may collect and process payment-related information according to their own privacy and security practices.

4. Order fulfillment and shipping

To fulfill and ship your order, we share the information necessary to process it, such as your name, shipping address, phone number, email, and order details, with service providers involved in order processing, shipping, and delivery.

We only share what is needed to complete your purchase and support the order.

5. Cookies and session data

We use cookies and similar session technologies to keep the site working properly. This includes keeping you signed in, remembering your cart, remembering your wishlist, and improving browsing performance.

Some basic analytics or behavior data may also be used to understand what products people interact with so the store can improve over time.

6. How long we keep information

We keep personal information only for as long as needed to operate the store, complete orders, provide support, comply with legal obligations, resolve disputes, and maintain business records.

7. Your rights

Depending on where you live, you may have rights related to your personal information, including the right to request access, correction, or deletion of your data.

If you want help with your data, contact us and we will review your request.

8. Security

We take reasonable technical and operational steps to protect your information. No website or online service can guarantee absolute security, but we work to reduce risk and protect store data responsibly.

9. Third-party services

AU Shoes may rely on third-party providers for services such as payments, email delivery, hosting, and order fulfillment. Those providers may process data as needed to perform their services.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect store changes, operational changes, legal requirements, or security improvements. The updated version will appear on this page.

11. Contact