Shipping across Australia.
AU Shoes ships orders across Australia. This page explains processing times, delivery estimates, tracking, and important shipping notes before you place an order.
1. Where we ship
AU Shoes currently focuses on orders shipped within Australia.
If a shipping location cannot be serviced for a specific product or order, we may contact you to discuss the issue or cancel the order if needed.
2. Processing time
Orders are usually processed after payment is confirmed. Processing time may vary depending on product type, order volume, weekends, public holidays, and fulfillment conditions.
In most cases, please allow a short handling period before dispatch.
3. Estimated delivery time
Estimated delivery after dispatch is usually around 8â11 business days for Australian orders.
Delivery times are estimates only. They are not guaranteed and may vary depending on your postcode, local carrier conditions, peak seasons, weather, customs-related handling where applicable, or other delays outside our control.
4. Tracking
Tracking information is provided when available. Once your order has moved far enough through fulfillment and dispatch, we will send tracking details to the email used during checkout.
5. Shipping costs
Shipping is included in product pricing where stated on the site. The store is built to show customers pricing clearly in AUD for Australian orders.
If a special case affects shipping availability or cost, we may contact you before the order moves forward.
6. Address accuracy
Customers are responsible for entering the correct shipping address, email, phone number, and delivery information at checkout.
AU Shoes is not responsible for delivery issues caused by incorrect, incomplete, or outdated address details provided by the customer.
7. Delays
Some delays can happen during busy periods or because of factors outside our control. This can include carrier backlogs, weather events, fulfillment delays, regional servicing issues, or peak seasonal demand.
We will do our best to keep you informed when there is a meaningful update.
8. Missing or delayed orders
If your order appears delayed, please contact us and include your full name, order number, order ID, and the email address used for the purchase.
We will review the order status and help based on the information available to us at that time.
9. Split shipments
In some cases, items may arrive separately depending on fulfillment and dispatch logistics. If that happens, your order is still being processed as part of the same purchase.
10. Contact
For shipping help, tracking questions, or delivery concerns, contact us at: