Need help with your order?
Reach out for shipping questions, returns, product issues, order support, or general enquiries. The fastest way to get help is by email or the message box below.
How to contact us
For most questions, email is the best option. If you are contacting us about an existing order, include your order number and the email address used at checkout so we can help faster.
Support topics
Orders, shipping, returns, product issues, account help, general store questions
Best thing to include
Your order number, full name, and a short description of the issue
What to include in your message
- Your order number if you already placed an order
- The email address used during checkout
- A clear short explanation of the problem or question
- Photos if an item arrived damaged or incorrect
Quick answers
Where is my order?
Once your order is paid, it moves into processing. Tracking is sent when available. If you need an update, contact us and include your order number.
How do returns work?
If you want to request a return, email us with your order number and your details. We will review the request and help with the next steps.
Can I change my order after placing it?
Contact us as soon as possible. If the order has not moved too far into processing, we may be able to help. Once fulfillment starts, changes may not be possible.
What if I entered the wrong address?
Email us immediately with the correct address and your order number. The faster you contact us, the better the chance we can fix it before dispatch.
Do you support customers in Australia?
Yes. AU Shoes is focused on customers shopping for delivery within Australia, with prices shown in AUD.